We would like to bring to your attention that the use of mobile handsets operating on all version of Android Lollipop 5.0 and older may not be fully supported by LuckyBox. The use of these handsets may result in message distortion or half messages.

        Mobipesa Limited (trading as LUCKYBOX) will not be held liable for misinterpretations arising from modification, distortion or alteration of Messages (SMS) due to handset SMS processing error.

        Should YOU come across any response message originating from our shortcode 29303 that is not clear to you or that contradicts the normal format of Luckybox messages, we advise you to call our Customer Care Helpline on 0709918000 or email us at support@luckybox.co.ke for clarification.

        From our research, the affected list of Handset models include but not limited to the below:

      1. 1.Samsung S5610
      2. 2.Samsung S5611
      3. 3.Nokia 515
      4. 4.Nokia 225
      5. 5.Nokia 220
      6. 6.Nokia 230
      7. 7.Tecno Phantom 6
      8. 8.Nokia 301
      9. 9.Nokia C2-01
      10. 10.Tecno T349
      11. 11.Tecno T350
      12. 12.Itel 2090
      13. 13.Tecno W5
      14. 14.Infinix
      15. 15.Infinix Zero X506
      16. Therefore, any SMS received from us that does not show all six boxes as prescribed in the below structure and format, is deemed incomplete and the customer should call customer care to have the SMS resent to them.


      By Management